Last Updated: 20/02/2026

At MYX , customer satisfaction is our priority. This Refund & Returns Policy outlines the terms under which products may be returned, exchanged, or refunded, in accordance with the applicable laws of the United Arab Emirates.

1. Return Period

Customers may request a return within 14 days from the date of delivery, subject to the conditions outlined below.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.

  • The product must be returned in its original packaging, including all accessories, manuals, and tags.

  • Proof of purchase (order number or invoice) must be provided.

  • The item must not fall under the non-returnable categories listed below.

3. Non-Returnable Items

The following items cannot be returned unless they are defective:

  • Opened or used personal-use products (e.g., earphones, earbuds).

  • Products damaged due to misuse, negligence, or improper handling.

  • Clearance or final sale items (unless defective).

  • Customized or personalized products made upon customer request.

4. Damaged or Defective Products

If you receive a defective or damaged item:

  • Please contact us within 48 hours of delivery.

  • Provide photos clearly showing the defect or damage.

  • Once verified, you may choose between:

    • A replacement item, or

    • A full refund

If the defect is confirmed, return shipping costs will be covered by the store.

5. Refund Process

  • Refunds will be issued using the original payment method.

  • Once approved, refunds may take 7–14 business days to process.

  • Processing times may vary depending on your bank or payment provider.

Shipping fees (if applicable) are non-refundable unless the return is due to our error or a defective product.

6. Return Shipping

  • If the return is not due to a defect or error on our part, the customer is responsible for return shipping costs.

  • We recommend using a trackable shipping service.

7. Order Cancellations

  • Orders may be canceled free of charge before shipment.

  • Once the order has been shipped, it will be treated as a return request under this policy.

8. Legal Compliance

This policy is governed by the laws and regulations of the United Arab Emirates, including the provisions of the UAE Consumer Protection Law. Nothing in this policy limits the statutory rights granted to consumers under applicable UAE law.